MCP Server for Help Scout: Customer Support

Help Scout's simpler data model — no macros layer, just conversations and tags — makes it a fast MCP integration for smaller support teams.

Core Tools

• search_conversations(query, tag)
• add_tag(conversation_id, tag)
• get_customer_history(customer_email)

Community Workflows

Small teams report the highest-value tool is customer history lookup — giving the agent full context before drafting any response.